store.moncler.com is managed and maintained by:
- YOOX NET-A-PORTER GROUP S.p.A. ("YOOX NET-A-PORTER GROUP") with registered office at via Morimondo 17 – 20143 Milano, Italy
- Industries S.p.A. ("Moncler"), with registered office at via Stendhal 47 - 20143 Milano, Italy, registered on the Trade and Companies Register of Milano with Tax ID No.04804070961.
1. Our policy
2. Who collects your personal data and for what purposes
YOOX NET-A-PORTER GROUP and Moncler control the use of store.moncler.com users' personal data; they jointly determine the purposes and means of processing personal data and the instruments used, including those for security measures. Due to exclusively organisational and operational requirements, we have appointed certain processors that will also process personal data belonging to store.moncler.com's users for purposes strictly connected and related to the performance of services on store.moncler.com, including the sale of products. These processors have been chosen because of their experience, ability and reliability in processing personal data, and they provide sufficient guarantees regarding compliance with current data processing laws (including the data security profile). In processing the personal data of store.moncler.com’s users, the processors shall act only upon instructions from YOOX NET-A-PORTER GROUP and Moncler. Co-controllers regularly check that the processors comply with the instructions and that they continue to provide sufficient guarantees regarding their full compliance with the provisions on personal data processing. In order to receive a full list of data processors, you may contact our Customer Care, selecting “Privacy” from the drop-down menu. Your personal data is collected and processed by YOOX NET-A-PORTER GROUP and Moncler for purposes which are strictly connected to the use of the website, its services and to the purchase of products on the website. However, your personal data may also be used for other processing operations within the limits of such purposes. In particular, your personal data may be processed for the following purposes:
- when you register with our website we collect your personal data (for example, your personal details and e-mail address) through the registration form (My Moncler) in order to provide you with services in store.moncler.com’s reserved access areas and to e-mail you our newsletter, when specifically requested;
- when you download or use Moncler App, or access mobile web pages to use the services of store.moncler.com, we may read information related to your location and the mobile equipment you are using, including but not limited to the equipment model, equipment identification code, operating system, resolution and telecom operator;
- when you require assistance (Customer Care) we collect your personal data (for example, e-mail address) for purposes strictly necessary to providing you with all information related to store.moncler.com’s services and to the purchase of products on store.moncler.com;
- when you purchase products on store.moncler.com, we collect your personal data (such as, for example, personal details, e-mail address, mailing address, credit card and bank account information, telephone number) through the product order form on store.moncler.com;
- when you request technical assistance services, we collect your personal data to provide you with information regarding problems with navigation, browser compatibility and display or uploading of web pages of store.moncler.com
- when you create a Wish List we process your data to save products that you like the most on store.moncler.com;
- upon your express consent, store.moncler.com and Moncler App process your personal data for marketing purposes (newsletter, push notification);
- upon your express consent, the ‘Store Locator’ of Moncler App collects your position to locate the nearest Store;
- upon your express consent, Moncler App will access the camera of your device to allow you to easily insert your credit card details, to facilitate order fulfillment.
Your personal data is mainly processed electronically, and in some cases also in paper format, such as when your data needs to be processed to prevent fraud on store.moncler.com.
Your personal data will be kept in the form that allows you to be identified for the time strictly needed for the purposes for which the data was collected and subsequently processed, and, in any event, within the legal limits. In order to guarantee that your personal data is always precise and up-to-date, not to mention pertinent and complete, we ask that you please update it within the My Moncler section or by contacting our Customer Care.
Your personal data will not be disclosed to third parties for purposes not permitted by law or without your express consent. In addition to companies acting as data processors, your data will also be available to independent third party data controllers for related purposes and in addition to the provision of the services requested by the user (for example, for transactions relating to purchases). For details regarding this aspect, see the terms of the paragraph below “To whom we disclose your personal data”. Additionally, your data may be disclosed to the police or to judicial authorities, in accordance with the law and upon formal request from those parties, for example within the context of store.moncler.com’s antifraud services. In all of these cases, your consent is not necessary. Your personal data will not be transferred abroad to countries that are not members of the European Union, which do not provide adequate levels of protection for people. In the event it were to become necessary to provide you with the services or to enter into a contract with YOOX NET-A-PORTER GROUP to acquire the products, we assure you that the transfer of your personal data to countries that do not belong to the European Union and which do not provide adequate levels of protection, will be performed only upon the signing between YOOX NET-A-PORTER GROUP, Moncler and said entities of specific contracts, containing clauses to safeguard the protection of your personal data, in accordance with the law and applicable regulations.
We inform you that YOOX NET-A-PORTER GROUP and Moncler process the personal data of their users only for purposes that are strictly connected to the provision of services on store.moncler.com, and to the signing of contracts for sale of products. YOOX NET-A-PORTER GROUP and Moncler, upon consent, also process your personal data for marketing purposes, to send you advertising, promotional and informational material on products and services, as well as for statistical analysis intended to understand the level of satisfaction of the services offered. These activities are carried out through traditional channels, for example via paper mail and operator calls, as well as through digital channels, for example e-mail, SMS, push notifications and social networks. YOOX NET-A-PORTER GROUP and Moncler may perform profiling activities regarding your purchasing habits, in order to send offers that are in line with your interests, upon your consent. The purposes for which your personal data is processed will nevertheless be specifically noted each time in the text of the information that YOOX NET-A-PORTER GROUP submits to the user on the page requesting submission of personal data.
YOOX NET-A-PORTER GROUP and Moncler may end up processing personal data from third parties that has been directly communicated by their own users to YOOX NET-A-PORTER GROUP and Moncler, for example if the user has purchased a product to give to a friend, or when the individual paying the price to purchase the product is different from the person for whom the product is intended, or even when the user intends to inform a friend of a service or product for sale on store.moncler.com. In all of the above cases, please make sure you receive the consent of such individuals before disclosing their personal data to YOOX NET-A-PORTER GROUP and Moncler, and make sure you inform them about the processing of their data, because you will be the sole person liable in connection with the disclosure of information and data regarding such third parties if they have not provided you with their express consent thereto, as well as solely liable for any improper or unlawful use of that information. In any event, YOOX NET-A-PORTER GROUP and Moncler shall fulfil any obligation to inform third parties required by law and, when necessary, shall request their express consent upon registering the personal information of the user indicated in its archives.
3. Who collects your personal data and for what purposes
YOOX NET-A-PORTER GROUP and Moncler directly collect personal data and other information from their users as part of the online registration processes on store.moncler.com, through pages dedicated to new commercial initiatives of YOOX NET-A-PORTER GROUP and Moncler or by product purchase order from users through the website when they make e-commerce transactions. This data is processed by YOOX NET-A-PORTER GROUP and Moncler within the limits and purposes illustrated in the information presented to the user in the specific section on data collection, including therein the potential communication to third party entities for purposes which are essential to provision of the service requested by the user, as specified in the paragraph “To whom we disclose your personal data”.
YOOX NET-A-PORTER GROUP and Moncler reserve the right to eliminate the accounts of registered users and all of the relative data in the event that content is revealed unlawful, damaging to the image of YOOX NET-A-PORTER GROUP, Moncler and/or the products of the latter or third parties’, or which contain content which is offensive or which promotes illegal or defamatory activities, pornographic content, or content which incites violence, promotes racial, sexual or religious discrimination, or discrimination with regard to sexual orientation.
4. What happens if you do not disclose your personal data?
Providing your personal data to YOOX NET-A-PORTER GROUP and Moncler (in particular, your personal details, your e-mail address, your mailing address and telephone number) is necessary for processing your order for the purchase of products on store.moncler.com.
Similarly, some of this data might be essential for the provision of other services rendered on the website or to perform obligations required by law and other regulations.
Therefore, failing to provide some of your data that is required for such purposes to YOOX NET-A-PORTER GROUP and Moncler could result in it being impossible to make purchases of products on store.moncler.com, or to provide other services that are available on store.moncler.com - such as, for example, providing assistance services (Customer Care), using the Wish List, showing an item to a friend -, or even correctly performing the legal and regulatory obligations. Failure to provide data may thus constitute, depending on the case, a legitimate and justified reason for not completing a purchase of products on store.moncler.com or for not providing services via store.moncler.com.
Disclosure of further personal data to YOOX NET-A-PORTER GROUP and Moncler other than that required for fulfilling legal or contractual obligations or for providing the services requested, is, on the contrary, optional and does not have any effect on the use of the website and of its services or on the purchase of products on store.moncler.com. In some circumstances and if required, we will periodically duly inform you if the personal data you are disclosing to YOOX NET-A-PORTER GROUP and Moncler is compulsory or optional. We will inform you of whether the disclosure of your data is compulsory or optional by marking with an appropriate symbol (*) the information that is compulsory or data needed for providing the required services on store.moncler.com and for the purchase of products on store.moncler.com. We remind you that failing to provide optional personal data will not imply any obligation or disadvantage to our users.
5. To whom your personal data will be disclosed
Personal data may be disclosed to third party companies that provide, on behalf of YOOX NET-A-PORTER GROUP and Moncler, specific services as data processors or to other recipients of personal data collected by YOOX NET-A-PORTER GROUP and Moncler - whose names shall be specified each time - that autonomously process your personal data only for the performance of a contract for purchasing products on store.moncler.com (for example, a credit institution, to perform remote e-payment services via a credit/debit card, whenever you decide to purchase a product on store.moncler.com) and only when such purpose does not exceed the purposes for which your personal data was collected and subsequently processed and, in any case, according to applicable laws and regulations.
Personal data will not be disclosed to third parties or disseminated or transferred without informing our users of such disclosure/dissemination/transfer, nor without their consent and, in any case, in accordance with the law.
6. Security measures
Nevertheless, YOOX NET-A-PORTER GROUP and Moncler cannot guarantee to their users that the security measures adopted for the protection of the website and for data and information transmission on store.moncler.com will limit or exclude any risk of unauthorised access or of loss of data. It is advisable that your device be provided with software that protects network data transmission (such as updated antivirus systems) and that your Internet service provider take appropriate measures for the security of network data transmission (such as, for example, firewalls and anti-spam filtering).
On store.moncler.com each purchase is made with the maximum security thanks to the use of the most advanced technological and coding systems (SSL).
7. YOUR RIGHT TO ACCESS DATA AND OTHER RIGHTS
You always have the right to obtain from YOOX NET-A-PORTER GROUP and Moncler:
- the updating, correction or, when you have an interest in doing so, the incorporation of your personal data;
- deletion, transformation into an anonymous form or blocking of your personal data which has been unlawfully processed, including data which does not need to be stored for the purposes for which it was collected or subsequently processed;
- confirmation that the operations under letters a) and b) have been reported (together with the contents of the same), to whom the data was disclosed or disseminated, except when it becomes impossible or if the means used are clearly disproportionate to the right’s protection.
You are nevertheless entitled to object, in whole or in part:
- for legitimate reasons, to the processing of your personal data, even if it is related to the purposes for which it was collected;
- to the processing of your personal data for advertising or direct marketing purposes, or in order to carry out marketing research or commercial communications.
You may freely exercise your rights at any time, provided that you do so in compliance with applicable laws, by sending your request to YOOX NET-A-PORTER GROUP and Moncler by contacting our Customer Care and selecting “Privacy” from the drop-down menu, to which we shall respond in a timely manner.
8. Opt-in/opt out
YOOX NET-A-PORTER GROUP and Moncler also use your personal data to send advertising or direct marketing material or other commercial communications, including via e-mail or push notifications: if the advertising concerns products that are analogous to those already purchased, YOOX NET-A-PORTER GROUP and Moncler may send it to your e-mail address even without your express consent, provided that you have not denied such use upon giving your e-mail address or on subsequent occasions (Art. 130, Subsection 4, Leg. Decree No 196/2003), although your express, voluntary consent will be needed for YOOX NET-A-PORTER GROUP and Moncler to lawfully send advertising e-mails relating to products other than those already purchased. Likewise, YOOX NET-A-PORTER GROUP and Moncler may process your data even without your consent to provide you with services you have voluntarily requested (such as, for example, sending the newsletter and the push notifications). If you would like to stop receiving these commercial communications via push notifications, you can choose to disallow notifications for Moncler App in settings.
Each time your consent is needed, we will inform you in advance and will give you the possibility of providing or denying your consent to use your personal data for these purposes, including your e-mail address.
We would like to inform you that YOOX NET-A-PORTER GROUP and Moncler may process your personal data, even without your consent, in certain cases that have been prescribed by law such as, for example, when this is necessary to satisfy a legal obligation or when this is necessary to execute obligations that have been contractually assumed with regard to users (such as, for example, if you have purchased products on store.moncler.com or you have asked to benefit from specific services through our website).
In any case, we wish to inform you that YOOX NET-A-PORTER GROUP and Moncler guarantee that their users may, at any time and without needing to provide the reasons for doing so, exercise their own right not to receive future communications related to the use of particular services, upon request. In particular, you can exercise your right to object by (i) following the instructions contained in each communications or managing (ii) your preferences in the dedicated My Moncler space or (iii) the related settings on your device, (iv) by contacting our Customer Care, selecting "Privacy" or (v) by sending a request to YOOX NET-A-PORTER GROUP or Moncler at the registered office indicated above. Please note that a request to unsubscribe that is sent by following the instructions contained within the received communication will solely unsubscribe the user from the related channel. If you opt-out of the marketing consent from your My Moncler space, you will be unsubscribed from all channels (traditional and digital) used for marketing purposes. Please also consider the useful technical times necessary to process your request to unsubscribe (a maximum of 15 days).
9. Links to other websites
store.moncler.com provides links to these websites exclusively to help its users in their searches and browsing activities, and to allow links to other websites on the Internet. When YOOX NET-A-PORTER GROUP and Moncler provide links to other websites, YOOX NET-A-PORTER GROUP and Moncler do not recommend the use of these websites and do not provide any guarantees regarding their web content or the services and products supplied and sold by these websites to Internet users.
When you access our store.moncler.com or use the services of store.moncler.com, we may identify your identity through small data files. In this way, we can help you to skip entering some existing registration information or assess the security of your account. These data files may be Cookies, Flash Cookies or local storage provided by your browser or an affiliated application (hereinafter collectively referred to as “Cookies”).
If you wish to receive further information on how YOOX NET-A-PORTER GROUP and Moncler process your personal data, please contact our Customer Care, selecting “Privacy” from the drop-down menu. Should you require any further information on your rights and on the personal data protection law, you can contact the personal data protection authority at the following address: www.garanteprivacy.it.
12. Governing Law
Last updated in April 2017.