Return Policy

We want to make sure that you are completely satisfied with your purchases on this Site. If, for any reason, you are not satisfied with your order, you may return any unused products within twenty (20) days from the date on which you received the purchased product (or for purchases of multiple products, the date of which you received the last product) from store.moncler.com, or, if the “Pick up in boutique” (if available) option was selected at the time of purchase, from the date of pick-up of the order at the boutique.

We also invite you to complete the Return Form* available on the web site in the Customer Care area, in order for us to provide you with a Return Number. It is not possible to return an item in exchange for another.

Alternatively, you can also decide to return products directly to one of the Moncler boutiques listed on store.moncler.com.

The product you wish to return:

  • except in the case of a return via delivery of products to one of the Moncler boutiques, can be sent back to us only after you have completed and submitted the online Return Form available on the store.moncler.com US Site within twenty (20) days of delivery or, if at the time of purchase you selected the "Pick up in boutique" option, by the date of pick-up at the point of sale; by completing and submitting our online return form you will receive your Return Number, which you must include on your return shipping label;
  • must be unused, unworn, unwashed and in the same condition in which it was received by you;
  • must have all disposable seals still attached with the disposable seal that must still be intact;
  • must be returned complete with all of its parts and accessories;
  • must be sent in its original packaging;
  • must be shipped back to our fulfillment house within twenty (20) days of the date of delivery or, when you choose to return the products, bringing them directly to a Moncler boutique, they must be delivered to the client advisor within twenty (20) days of the date when the merchandise was received;
  • must be sent in one single shipment; products that belong to the same order must be returned to us at the same time; and
  • must be shipped from the United States.

In case you decide to return products directly to a Moncler boutique you do not need to fill out the online return form. Instead, give the client advisor the products, the original packaging and the delivery note within twenty (20) days of receiving the products.

The client advisor will check that the products still have their tags attached and do not have any defects that make them unusable. If defects are found during a preliminary check, the client advisor will not be able to accept the products and will ask you to contact YOOX NET-A-PORTER GROUP Customer Service directly. If no defects are found during this check, the client advisor will fill out the return form, take the products, place them in their original packaging and affix the pre-printed label to it so that the items can be returned to the Seller. 

It is understood that the client advisor only conducts a preliminary check on the products and that dropping off products in the store does not imply that the return has been accepted by the Seller.  Once they have received the products at their warehouse, the Seller will check that the products comply with the terms and conditions indicated in the previous paragraph. They will then inform you by email if the return is accepted.

If all of these conditions are satisfied, we will refund the value of the returned product(s), Sales Tax included. If you prefer you can send the return at your expense, with a courier of your choice. We will not issue any refunds for returns that do not satisfy all of the conditions indicated above; provided, however, that you will have the option to request within thirty (30) days of being notified that you are not entitled to a refund that your merchandise be shipped back to you, at your own cost, in the condition in which it was received by Provider’s fulfillment house.
If you do not request the return of your merchandise within said thirty-day period, you authorize Provider, and any of its affiliates or agents, to dispose of such merchandise as it sees fit.

Sales of beachwear and underwear are final. We reserve the right to designate on the site other non-returnable merchandise. any such designation will be noted on the detail page of the merchandise which is non-returnable.

Refund Policy

Refunds are processed within approximately three (3) business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the US Site. If you paid by credit card, refund times will depend on the credit or debit card company’s policies. Be aware that the refund date for the credit will coincide with the date of the original payment, therefore you will not be charged any interest fees. If you paid by PayPal (where available), refunds will be credited to your PayPal account and will be visible immediately. The date of reimbursement to the credit card associated with your PayPal account depends on the company that issued the card. We offer no refunds on any products designated on this site as non-returnable.

Identification Tag

All of our products come with an identification tag with a disposable seal. Please try your item on before removing the tag and seal, since we do not accept returns once the disposable seal has been removed, broken or damaged in any way. Shoes come with a sticker under the sole; if you remove or alter this sticker, you may no longer return your purchase.

UPS

Your return can be sent to us by UPS, using the pre-printed label which you can find within the original shipment. Please visit http://www.ups.com/dropoff?loc=en_US to find the UPS drop-off location nearest to you. If you prefer you can send the return at your expense, with a courier of your choice. We are not responsible for any loss or damage to products if you ship your return without using UPS.

We offer no exchanges on merchandise purchased on the store.moncler.com US site

Disclaimer of Warranties and Limitation of Liability

Provider makes no representations or warranties of any kind, express or implied, as to the products included on the site nor as to the merchandise being sold to you. To the fullest extent permissible by applicable law, provider disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose and noninfringement, and there are no warranties, express or implied, which extend beyond the description of the merchandise contained on our order confirmation. Provider will not be liable for any damages of any kind arising from the use of the site, including but not limited to direct, indirect, incidental, punitive and consequential damages.

Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

Force Majeure

Provider shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control.

Shipping

Standard Shipping
Delivery in 3-6 working days
USD 9.95
Express Shipping
Delivery in 2-3 working days
USD 19.95
Pick Up in Boutique
Delivery in 2-4 working days
USD Free
You will receive an email containing your Tracking Number once your package has been shipped from our U.S. distribution center. Visit Follow your Order to check the most up-to-date status of your order.
Select your location

Please be advised that changing your location while shopping will remove all items from your Shopping Bag.